FAQs

What are your standard operating hours?
How do I book a vehicle hire with Auckland Vehicle Rentals?
How do I pay for my rental car and do you charge a deposit or bond?
I don't have a credit card, does Auckland Vehicle Rentals accept cash bonds?
Are your prices all inclusive?
Do you include unlimited kilometres?
What is included in your Truck or Cargo van quotes?
Does the vehicle rate include fuel?
Is there an additional charge for more than one driver?
Do you charge for credit cards?
Can we hire accessories?
Are one way hires available?
Can I take my vehicle on the ferry between the North and South Islands?
How do we pay Electronic Toll Roads?
What happens if you get a traffic infringement, parking ticket or unpaid toll road usage?
How old do I have to be to rent with you?
What driving license do I need to hire a vehicle from Auckland Vehicle Rentals?
What do I need to bring to the depot when I collect a vehicle?
Do you offer a delivery service?
Can I pick up a vehicle after hours?
Can I return a vehicle to you after hours?
Can I return a vehicle to the airport?
What happens if I return my vehicle early?
What happens if I return my vehicle late or wish to extend?
What safety & mechanical checks do you carry out on your rental cars?
What happens if my vehicle breaks down?
What happens if I have an accident or need assistance?
What is your Insurance Excess?
Is it compulsory to take Insurance Cover?
What is your Cancellation Policy?
Do you offer long term rentals?